Guarantee - Maintenance
Do your products benefit from a guarantee?
Yes, all of our benefit from a free of charge quarter of year guarantee.
During this time and till the end of it, feel free to download new versions of your product(s). These versions will work with your code.
Support from our technical services is also included.
After that period, we advise you to order a yearly maintenance.
Do you propose a maintenance contract and how does that work?
Yes, we propose a maintenance contract, but first of all, please remember that our products are delivered with a quarter of year guarantee.
To know more about it, read the question “Do your products benefit from a guarantee ? ”.
You can either purchase your maintenance contract when you order your product, or after the free of charge guarantee quarter has come to an end. You can purchase a one year (or more) maintenance contract.
In any case, you will still benefit from your quarter of year free guarantee.
Maintenance also includes support and help from our technical department.
I got a new computer. What about my product license?
Licenses depend on your computer Host ID number.
So, if you change your computer, we will provide you with a new code wich can be used on your new computer with the same expiration date, provided that you certify you don't use our software on your former computer anymore.
Is it possible to select the assembly, the sub assembly, the whole or a section of a part, that I wish to import from Catia V5 to Rhino V4?
Yes such functionnalities do exist. In Rhinoceros V4, choose Datakit Exchange, Catia V5, Show tree. Then, select a file to import. Open it. The Components list appears. Now you have the possibility to choose the elements you wish to import.
The same functionnalities do exist for SolidWorks.
Have you developed a solution to find missing parts, when you import a CATProduct within SolidWorks?
A dialog box will appear with the mention 'part not found a and the reference of the part'.
Then, our solution allows you to choose one from the 3 available options :
- cancel : give up to look for the file
- do not display this dialog box anymore - as a consequence it will no more appear during the current session
- add files. Our solution will look for the file in the mentionned directory.
While using Datakit exchange menu, you can either decide to search or not to search missing files. It is an option.
Is it possible to get the comments available within Catia V4 3D files while translating them to Rhino or Iges?
Yes, it is possible to get different data such as the name of the users, the date you generated the file, its version, an identification of the part ... but also properties: mass, material or history. To summarize lots of information not directly related to geometry. The sole request is that they have to have been registered as comments within Catia V4 file.
Actualy, Datakit automatically edited a report dedicated to translation. This report includes the name of the translator, information of tolerance, details of the file release ...
We know that many of you have been waiting impatiently for a way to import all Catia V5 assemblies into Inventor without losing the assembly structures. How does it works?
It was important for us to make sure that the structural matches between Catia V5 and Inventor were maintained, but we also wanted to address cases a structural difference between the two environments: for example, Inventor considers a Catia V5 Cat.Part containing multibodies as an assembly.
It understands the different types of Catia V5 assembly and supports the assembly tree structure. This includes the following assembly types:
- Single level assembly
- Assembly of assemblies
- containing components
- flexible or Standard
All the names used in Catia V5 are kept in the Inventor iam or ipt files.
Datakit offers Catia V5 to Rhino 4.0 conversion in batch mode. What does it mean?
Designers often see importing data as a laborious, uncreative chore. Automation helps creative people to save precious time and energy. Don't forget that this plug-in has a further advantage: Rhino users do not need a Catia V5 licence in order to run it. Users can opt to import all the available files in a list without wasting time moving files, or selecting them from a directory.
Sub directories will aso be procesed if that's what the user initially chose to do.
The interface processes all Catia V5 entities, assemblies, topological, surface, and wireframe data and attributes.
CATParts, CATShapes and CATProducts can all be imported. With the directory mode, users can also confine processing to just the file types they are particularly interested in.
The results of the conversion (.3dm) are stored in the same directory as the original files unless the user specifies another location.
Does Datakit manages processing by default FD&T entities in its interface Catia V5 to IGES ?
FD&T are not indispensable at every design stage. They can even unnecessarily crowd the information displayed on the screen. The option box saves users the trouble of going into configuration files. All you have to do is to specify in the box whether or not you want to keep the FD&T.
If the designer initially chose to hide or to desactivate the FD&T in the construction tree, we can force the processing of FD&T data (even when it is invisible or deactivated). We try to respect the Catia format as scrupulously as possible while leaving users the freedom to choose the data they want to process.
Are there preview available for your convertors?
Yes, actually, the preview available for Catia V5, SW and UG translators have been so successfull that we have decided to develop a similar tool for users of the Pro-E converters.
To get a quick look at a part, you simply need to select "preview version" It displays the model in wireframe mode so that you can take a look it dynamically from every viewpoint.
Then, if you want, you can get the full version of the part.
Why the site forms don't work ?
Depending on your browser, a different handling is required to activate it :
- Internet Explorer : Tools > Internet options > Security > Default level
Refresh the page (F5) after activation, the form will work correctly.