FAQ - Frequently Asked Questions

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SIREN: 408 478 733 RCS
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Here are Datakit's contact details :

Headquarters & Technical Agency : 90, avenue Félix Faure F-69003 Lyon Tel +33 478 396 369 Fax +33 426 299 867 Email : Contact-us.

Administration & Sales : 2, rue des Ecoles F-11800 Floure Tel +33 468 790 767 Fax +33 426 299 867 Email : Contact-us.

• Click on « register right now » in the right column.
  
• Fill in the register form and validate.
  
• Click on the confirmation link in the e-mail you received:
  « Compulsory : Click here to activate your account.
  https://www.datakit.com/en/register_activate.php?activate=6690&code=bf300ff9b527fb0c592d8f0539 »
• You can now access to more options in the details products page : You can download products and their pdf, request a quotation and get licenses.
  

There can be various reasons for this problem:

• You don't have a Datakit account.
  Register.
• You have just created an account.
  Make sure that you have clicked on the confirmation link you received by e-mail. If you don't see the confirmation email in your mailbox, please verify that it is not in your SPAM folder. If not, do not hesitate to contact us. We will activate it manually.
• Your password is not correct. Click here to receive it by email.

A Datakit user account enables you to access all features offered by Datakit.

Register as end user to:

• Download Datakit's products.
• Download demo licenses.
• Choose a resseller.
• Buy annual licenses and see their details.

In the register form, we ask you to select an account type.

• Choose "End user" if you want to use Datakit's converters for you or for your company.
• Choose "Reseller" If you are a software reseller and you want to sell Datakit's products to your customers.
• Choose "OEM" if your are a software publisher and you want to integrate Datakit's technology in your Software.

Yes, all of our benefit from a free of charge quarter of year guarantee.
During this time and till the end of it, feel free to download new versions of your product(s). These versions will work with your code.
Support from our technical services is also included.
After that period, we advise you to order a yearly maintenance.

Yes, we propose a maintenance contract, but first of all, please remember that our products are delivered with a quarter of year guarantee.
To know more about it, read the question “Do your products benefit from a guarantee ? ”.

You can either purchase your maintenance contract when you order your product, or after the free of charge guarantee quarter has come to an end. You can purchase a one year (or more) maintenance contract.
In any case, you will still benefit from  your quarter of year free guarantee.
Maintenance also includes support and help from our technical department.

Licenses depend on your computer Host ID number.
So, if you change your computer, we will provide you with a new code wich can be used on your new computer with the same expiration date, provided that you certify you don't use our software on your former computer anymore.

Here are the explanations of the license error codes.
If you do not solve the problem despite these explanations, do not hesitate to contact us.

-1 Cannot find license file.
-2 Invalid license file syntax.
-3 No license server system for this feature.
-4 Licensed number of users already reached.
-5 No such feature exists.
-6 No TCP/IP port number in license file and FLEXnet Licensing service does not exist. (pre-v6 only)
-7 No socket connection to license server manager service.
-8 Invalid (inconsistent) license key or signature. The license key/signature and data for the feature do not match. This usually happens when a license file has been altered.
-9 Invalid host.
The hostid of this system does not match the hostid specified in the license file.
-10 Feature has expired.
-11 Invalid date format in license file.
-12 Invalid returned data from license server system.
-13 No SERVER lines in license file.
-14 Cannot find SERVER host name in network database.
The lookup for the host name on the SERVER line in the license file failed.
This often happens when NIS or DNS or the hosts file is incorrect.
Workaround: Use IP address (e.g., 123.456.789.123) instead of host name.
-15 Cannot connect to license server system.
The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the TCP/IP port or host name in the license file has been changed.
-16 Cannot read data from license server system.
-17 Cannot write data to license server system.
-18 License server system does not support this feature.
-19 Error in select system call.
-21 License file does not support this version.
-22 Feature checkin failure detected at license server system.
-23 License server system temporarily busy (new server connecting).
-24 Users are queued for this feature.
-25 License server system does not support this version of this feature.
-26 Request for more licenses than this feature supports.
-29 Cannot find ethernet device.
-30 Cannot read license file.
-31 Feature start date is in the future.
-32 No such attribute.
-33 Bad encryption handshake with vendor daemon.
-34 Clock difference too large between client and license server system.
-35 In the queue for this feature.
-36 Feature database corrupted in vendor daemon.
-37 Duplicate selection mismatch for this feature. Obsolete with v8.0+ vendor daemon.
-38 User/host on EXCLUDE list for feature.
-39 User/host not on INCLUDE list for feature.
-40 Cannot allocate dynamic memory.
-41 Feature was never checked out.
-42 Invalid parameter.
-47 Clock setting check not available in vendor daemon.
-52 Vendor daemon did not respond within timeout interval.
-53 Checkout request rejected by vendor-defined checkout filter.
-54 No FEATURESET line in license file.
-55 Incorrect FEATURESET line in license file.
-56 Cannot compute FEATURESET data from license file.
-57 socket() call failed. *OS Error
-59 Message checksum failure.
-60 License server system message checksum failure.
-61 Cannot read license file data from license server system.
-62 Network software (TCP/IP) not available.
-63 You are not a license administrator.
-64 lmremove request before the minimum lmremove interval.
-67 No licenses available to borrow.
-68 License BORROW support not enabled.
-69 FLOAT_OK can't run standalone on license server system.
-71 Invalid TZ environment variable.
-73 Local checkout filter rejected request.
-74 Attempt to read beyond end of license file path.
-75 SYS$SETIMR call failed (VMS). *OS Error.
-76 Internal FLEXnet Licensing error-please report to Macrovision Corporation (Acresso).
-77 Bad version number must be floating-point number with no letters.
-82 Invalid PACKAGE line in license file.
-83 FLEXnet Licensing version of client newer than server.
-84 USER_BASED license has no specified users - see license server system log.
-85 License server system doesn't support this request.
-87 Checkout exceeds MAX specified in options file.
-88 System clock has been set back.
-89 This platform not authorized by license.
-90 Future license file format or misspelling in license file.
The file was issued for a later version of FLEXnet Licensing than this program understands.
-91 Encryption seeds are non-unique.
-92 Feature removed during lmreread, or wrong SERVER line hostid.
-93 This feature is available in a different license pool.
This is a warning condition. The server has pooled one or more INCREMENT lines into a single pool, and the request was made on an INCREMENT line that has been pooled.
-94 Attempt to generate license with incompatible attributes.
-95 Network connect to THIS_HOST failed.
Change this_host on the SERVER line in the license file to the actual host name.
-96 License server machine is down or not responding.
See the system administrator about starting the server, or make sure that you're referring to the right host (see LM_LICENSE_FILE environment variable).
-97 The desired vendor daemon is down.
Check the lmgrd log file, or Try lmreread.
-98 This FEATURE line can't be converted to decimal format.
-99 The decimal format license is typed incorrectly.
-100 Cannot remove a linger license.
-101 All licenses are reserved for others.
The system administrator has reserved all the licenses for others.
Reservations are made in the options file.
The server must be restarted for options file changes to take effect.
-102 A FLEXid borrow error occurred.
-103 Terminal Server remote client not allowed.
-104 Cannot borrow that long.
-106 License server system out of network connections.
The vendor daemon can't handle any more users.
See the debug log for further information.
-110 Cannot read dongle: check dongle or driver.
Either the dongle is unattached, or the necessary software driver for this dongle type is not installed.
-112 Missing dongle driver.
In order to read the FLEXid hostid, the correct driver must be installed.
These drivers are available from your software vendor.
-114 SIGN= keyword required, but missing from license certificate.
You need to obtain a SIGN= version of this license from your vendor.
-115 Error in Public Key package.
-116 TRL not supported for this platform.
-117 BORROW failed.
-118 BORROW period expired.
-119 lmdown and lmreread must be run on license server machine.
-120 Cannot lmdown the server when licenses are borrowed.
-121 FLOAT_OK requires exactly one FLEXid hostid.
-122 Unable to delete local borrow info.
-123 Returning a borrowed license early is not supported.
Contact the vendor for further details.
-124 Error returning borrowed license.
-125 A PACKAGE component must be specified.
-126 Composite hostid not initialized.
-127 A item needed for the composite hostid is missing or invalid.
-128 Error, borrowed license doesn't match any known server license.
-135 Error enabling the event log.
-136 Event logging is disabled.
-137 Error writing to the event log.
-139 Communications timeout.
-140 Bad message command.
-141 Error writing to socket. Peer has closed socket.
-142 Error, cannot generate version specific license tied to a single hostid, which is composite.
-143 Version-specific signatures are not supported for uncounted licenses.
-144 License template contains redudant signature specifiers.
-145 Bad V71_LK signature.
-146 Bad V71_SIGN signature.
-147 Bad V80_LK signature.
-148 Bad V80_SIGN signature.
-149 Bad V81_LK signature.
-150 Bad V81_SIGN signature.
-151 Bad V81_SIGN2 signature.
-152 Bad V84_LK signature.
-153 Bad V84_SIGN signature.
-154 Bad V84_SIGN2 signature.
-155 License key required but missing from the license certificate.
The application requires a license key in the license certificate.
You need to obtain a license key version of this certificate from your vendor.
-500 Invalid server port number.
-501 Invalid value in license where an integer was expected.
-502 Invalid value supplied for count.
-503 Invalid hostid supplied in license.
-504 Invalid hostid type supplied.
-505 Bad feature line syntax.
-506 Internal FLEXnet Licensing error.
-507 Bad date format in license file.
-508 Bad SERVER line.
-509 Bad license string.
-510 Server's feature doesn't authenticate on client side.
-511 No license checked out.
-512 License already checked out.
-513 Error list returned.
-514 No certicom module available.
-515 Wrong or incomplete certicom module.
-516 SIGN or SIGN2 required in license certificate.
-517 Feature object has no licensesources.
-518 An Identical license is already checked out on this license source.
-519 This license has an asynchronously-queued checkout pending.
-521 Library for native hostid couldn't be loaded.
-522 Already connected to another vendor daemon.
-523 No such user, host, or display.
-524 Shutdown of license server system failed.
-525 Shutdown failed - already connected to license server system.
-526 Invalid license source string.
-527 Log file switch error.

• The corresponding software must already be installed on your computer before you ask for a demo license
• On the Datakit website, log onto your account.
  
• Clic on « Get demo license» on the right menu.
  
• Select the products that you want on the lists. They will appear on the right.
  
• Look for your Host ID (See "Where do I find my Host ID (Mac address) ?") and paste it on the website in the field « Host ID » of the license form, then validate.
  
• When you have receive your license, load it in the corresponding software.
  (See "How do I install my license ?")
• You can then test the Datakit product during the trial version duration.

To install a floating license, download the utilities and explanations necessary for its installation here: lmtools.zip

Here are various points to check to find the cause of the problem:

-Check your license version.
Open your .lic file with a text editor. The version number is just after "DATAKIT". If it is older than your installed version, your license will not work. So you need to install an earlier version or subscribe for a maintenance agreement to always have a license for the latest version of the software.

-Check that your license has not expired.
Open your .lic file with a text editor. The expiration date is located just after the version number.

-Check that your license matches the installed software and the formats you use.
Each Datakit software and each input or output format needs a specific license.

-Make sure you have installed your license properly.
Follow the instructions on this page.

If your license is still not working after checking these points, do not hesitate to contact Datakit.

The host ID is to be found on the machine where the Datakit software will be installed.

If you are using Windows, click on "Start" then "Execute".


Type "cmd" and validate.


The command prompt opens. Tape "ipconfig /all". Then press "Enter".


Your Host ID consists of 12 characters located on the line "Physical Address" (Without hyphens).

In MacOS, click on the terminal.
The command prompt will open. Type "ifconfig -a". Then press "Enter".
Your Host ID is the 12 characters on the "ether" line.
Copy the address without the colons.
.

Under Linux, click on the terminal.
The command prompt will open. Type "ifconfig -a". Then press "Enter".
Your Host ID is the 12 characters on the "ether" line.
Copy the address without the colons.

Each license correspond to an input format or an output format.
So, you need just to buy licenses of the formats that you need to import, and those of the formats that you need to export.
The list of the available formats in import and in export in the software will change depending on the licenses which you have.

Datakit develops and proposes 3 ranges of Cad data exchange solutions:

• CrossManager for a stand-alone translator.
• CrossCad/PLG for the plug-ins.
• CrossCad/WARE for the components integrated by CAD software companies.

A plug-in is linked to the software for which it was designed. It is not self-sufficient.
It comes as an additional option to the CAD software.
Consequently, to use CROSSCAD/PLG, you must run a licence for the software on the same workstation.

• Clic on « Download » on the top menu.
  
• Choose the format that you want to import, then choose the format you want to export into.
  
• Clic on « See more » to have more informations of the different products.
  

Stand Alone converters are independents converters.
It is a specific Datakit software that converts your files without requiring the CAD software related.
Our product CrossManager is a Stand Alone converter.

CrossManager is a software developed by Datakit to convert files automatically from one format to another without licenses of the softwares corresponding of the formats you want.
You have just to select a file to convert and the format which you want to get for having automatically a clean file in the format you have chosen.
The list of the input and output formats supported is available on the CrossManager's description page, you will find too the documentation of the software.

• Log on to the web site.
  
• Look for the product you want (see « How to look for a Datakit product on the website ? »).
  
• Clic on « download » and save the installation file.
  
• Open the executable file to launch the installation.
  
• Follow the instructions

If you can't see the content of a CHM file, please check that the file is stored locally on your computer (not on a network location) and that it is not in a zip (if it is the case, unzip it).

If it doesn't solve the problem, please follow one of these methods :

Method 1:
-Double-click the .chm file.
-In the "Open File-Security Warning" dialog box, click to clear the "Always ask before opening this file" check box.
-Click Open.

Method 2:
-Right-click the CHM file, and then click "Properties".
-Click "Unblock".
-Double-click the .chm file to open the file.

For more details, please visit : http://support.microsoft.com/kb/902225/

Yes such functionnalities do exist. In Rhinoceros, choose Datakit Exchange, Catia V5, Show tree. Then, select a file to import. Open it. The Components list appears. Now you have the possibility to choose the elements you wish to import.
The same functionnalities do exist for SOLIDWORKS.

A dialog box will appear with the mention 'part not found a and the reference of the part'.
Then, our solution allows you to choose one from the 3 available options : 
- cancel : give up to look for the file
- do not display this dialog box anymore - as a consequence it will no more appear during the current session
- add files. Our solution will look for the file in the mentionned directory.
While using Datakit exchange menu, you can either decide to search or not to search missing files. It is an option.

Yes, it is possible to get different data such as the name of the users, the date you generated the file, its version, an identification of the part ... but also properties: mass, material or history. To summarize lots of information not directly related to geometry. The sole request is that they have to have been registered as comments within Catia V4 file.
Actualy, Datakit automatically edited a report dedicated to translation. This report includes the name of the translator, information of tolerance, details of the file release ... 

It was important for us to make sure that the structural matches between Catia V5 and Inventor were maintained, but we also wanted to address cases a structural difference between the two environments: for example, Inventor considers a Catia V5 Cat.Part containing multibodies as an assembly.

It understands the different types of Catia V5 assembly and supports the assembly tree structure. This includes the following assembly types:

• Single level assembly
• Assembly of assemblies
  1. containing components
  2. flexible or Standard

All the names used in Catia V5 are kept in the Inventor iam or ipt files.

Designers often see importing data as a laborious, uncreative chore. Automation helps creative people to save precious time and energy. Don't forget that this plug-in has a further advantage: Rhino users do not need a Catia V5 licence in order to run it. Users can opt to import all the available files in a list without wasting time moving files, or selecting them from a directory. 

Sub directories will aso be procesed if that's what the user initially chose to do.
The interface processes all Catia V5 entities, assemblies, topological, surface, and wireframe data and attributes.

CATParts, CATShapes and CATProducts can all be imported. With the directory mode, users can also confine processing to just the file types they are particularly interested in.
The results of the conversion (.3dm) are stored in the same directory as the original files unless the user specifies another location.

 

FD&T are not indispensable at every design stage. They can even unnecessarily crowd the information displayed on the screen. The option box saves users the trouble of going into configuration files. All you have to do is to specify in the box whether or not you want to keep the FD&T.

If the designer initially chose to hide or to desactivate the FD&T in the construction tree,  we can force the processing of FD&T data (even when it is invisible or deactivated). We try to respect the Catia format as scrupulously as possible while leaving users the freedom to choose the data they want to process.

 

Yes, actually, the preview available for Catia V5, SW and UG translators have been so successfull that we have decided to develop a similar tool for users of the Pro-E converters.
To get a quick look at a part, you simply need to select "preview version" It displays the model in wireframe mode so that you can take a look it dynamically from every viewpoint.
Then, if you want, you can get the full version of the part.

Some of our forms, such as the licence request, require JavaScript to function.
If you encounter a form wich has no effect when you do a selection, JavaScript is not enabled on your browser.
Depending on your browser, a different handling is required to activate it :

• Firefox : Tools > Options > Content > Enable JavaScript
• Internet Explorer : Tools > Internet options > Security > Default level
• Google Chrome : Click on the icon "Tools" > Options > Under the hood > Content settings > JavaScript > Allow all site to run JavaScript
• Opera : Settings > Quick preferences > Enable JavaScript
• Safari : Click on the icon "Tools" > preferences > Security > Enable JavaScript

Refresh the page (F5) after activation, the form will work correctly.